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Thank you for shopping at AJWA.LONDON.
We take great pride in ensuring every order is carefully checked and packaged with care before dispatch.
If you are not entirely satisfied with your purchase, please review the information below.
For further assistance, contact us at sales@ajwa.london — we aim to respond within 1 working day.
Orders at AJWA.LONDON are processed quickly and are typically dispatched within 12 working hours.
For this reason, orders cannot be cancelled once they have been placed.
Once an order is confirmed, our fulfilment system begins processing automatically and cannot be stopped.
This policy also applies to TikTok Shop orders.
Please ensure all order details are correct before placing your order, including product selection, sizing, and delivery address.
If you are dissatisfied with your purchase, you may return your order within 14 days of receiving it, provided all return criteria below are met.
A £4 return fee will be deducted from your refund to cover return postage
Any express or upgraded delivery fees are non-refundable
To qualify for a return:
The return request must be made within 14 days of delivery
Items must be unused, unworn, and in resellable condition
Items must be free from stains, marks, or perfume smells
Proof of purchase is required
UK customers only
International returns are not accepted
TikTok Shop returns must be processed directly through TikTok
Items that do not meet these conditions will not be accepted.
Ensure the item meets the return eligibility criteria listed above
Contact us via email or WhatsApp to request a return
📧 sales@ajwa.london
📞 WhatsApp: +44 7954 052263
Include your order number and reason for return
Once approved, you will receive return instructions and a returns label
Send the item back within the 14-day period
Once received, you will be notified by email
Please allow up to 5 working days for inspection
If approved, your refund will be processed automatically.
Refund times may vary depending on your bank.
If you receive an item that is faulty, damaged, or incorrect, please contact us at:
📧 sales@ajwa.london
Please include:
Your order number
Clear images of the issue
All cases are reviewed individually. Refunds or replacements are handled at our discretion.
We reserve the right to reject returns for the following:
Tailored items
Food and perishable goods
Health and beauty products
Perfumes and oils once opened
Worn or used items
Items that are marked, stained, perfumed, or damaged
Items that cannot be resold due to hygiene or safety reasons
Items that are marked, stained, perfumed, or damaged
Items that cannot be resold due to hygiene or safety reasons
Items returned in an unacceptable condition may not be refunded or returned to the customer.
Returns requested after 14 days cannot be accepted and may incur a shipping fee if returned to you.
AJWA.LONDON is not responsible for:
Items returned to an incorrect address
Incorrect items sent back
Returns made outside the official returns process
Unidentified items may be disposed of by our warehouse for health and safety reasons.
If your item arrived damaged, you must contact us before submitting a return request.
All TikTok Shop orders must be returned directly through the TikTok App.
The Refund & Returns Policy outlined above applies only to purchases made on AJWA.LONDON.
For TikTok-related assistance, please contact TikTok support via in-app chat or email us at sales@ajwa.london.
